These general terms and conditions of purchase (the “General Terms and Conditions”) govern the use of website (“the website”) owned by SM Garments Retail,

These General Terms and Conditions are applicable to the online sale of all SM Garments product to customers and which may be delivered in Pakistan. SM Garments hereby informs you that the website is only addressed to people aged 18 and over. SM Garments reserves the right to cancel a customer’s access account or customer’s order if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

The customer is considered a consumer insofar as the purpose of the ordered deliveries and services cannot be attributed to its commercial or self-employed professional activity.

For security reasons, no purchases worth more than 60000 or containing more than 40 items per order will be accepted.


The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product . Customers are informed of the breakdown of the shipping costs when the order is placed. SM Garments Retail, SM Garments . reserves the right to make any changes it considers necessary at any time; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.


4.1 The customer can select SM Garments products from the website’s product range and collect them in a so-called shopping basket via the “ADD TO BASKET” button. The information on goods and prices within the ordering process is subject to confirmation and non-binding. Before submitting the order, the customer will be informed of the following information on the ordering process in a clear, understandable and highlighted manner:

a) the products in the shopping basket including their essential features;
b) the total price of the product; and
c) the delivery and shipping costs incurred.

The customer can see and change the data necessary for the dispatch and payment at any time. Until the completion of the order process, the customer can change the contents of the shopping cart, the delivery address and the payment.

Via the “BUY” button, the customer submits a binding offer to purchase the goods in the shopping basket (binding purchase offer).
However, the order application can only be submitted and transmitted if the customer has accepted the present General Terms and Conditions and the provisions on data protection and has thereby included them in his order application.

4.2 SM Garments then sends to the customer an email with an automatic confirmation of receipt, in which the customer’s order is listed again, and which the customer can print out using the “Print” function. The automatic email merely documents that the customer’s order has been received by SM Garments and does not constitute acceptance of the order.
The purchase offer binding the customer is only bindingly accepted by SM Garments if and as soon as SM Garments confirms the shipping of the products with a separate e-mail (shipping confirmation) (acceptance of offer).
Up to this point in time, SM Garments has in particular the right to refrain from the delivery of the offered goods in the event of their unavailability. Only with the acceptance of the offer does a claim for delivery of the ordered goods come to existence.5. PAYMENT

Payment will be done at the end of the purchase process and it is mandatory for the order (in the sense of a binding purchase offer) to be placed. In no case can the payment be done in arrears of the purchase. Payment on delivery, Bank Transfer Easy Paisa & COD accepted.

Payments may be made by Bank Transfer Easy Paisa , as well as by COD (whereby the amount will be charged BY Courier ).

In all cases, the choice of payment method is made during the checkout process on the corresponding step.

Customers must notify SM Garments of any unauthorised charge or fraudulent use of the customer’s card used for purchases by email or telephone at the earliest opportunity so that SM Garments may take the necessary actions. Payment service providers may also adopt anti-fraud measures that restrict certain types of operations or transactions. SM Garments holds no responsibility for the application of this type of security policies.


The delivery time shall not exceed 6 business days since the purchase date. Deliveries will be shipped to the address specified by the customer following these guidelines:

6.1 HOME DELIVERY: Courier Company will call you at the time of delivery.

The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same. The customer will receive a delivery notice prior to receiving the order with options for changing the date and delivery address.

6.2 GIFT ORDERS: Customers may pay for an order and decide to have it delivered as a gift to someone else.

“This is a Gift” must be mention during the purchase process.

6.3 ISSUES WITH DELIVERIES: In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the delivery person by phone. After two more attempts, the customer will need to contact the SM Garments Online Team Member in order to arrange the delivery.


There are different procedures for returning items or cancelling an order. Below are details of each one, including their corresponding terms and conditions.

• No exchange or cancellations of boxers, socks, stockings and slopes which have been unsealed, except for defective products.

• No, exchange or cancellation of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be exchange to the customer as soon as possible.

• All products that are to be exchange must be properly packaged.

7.1 EXCHANGES: Exchanges are permitted.

7.2 Exchange (due to fault or defect) made through the online store:Exchange can be caused by an item being faulty, showing a defect or incorrect item received.

– Conditions: Exchanges made through physical stores are not permitted. The procedure must be completed according to the provisions set forth below

– Procedure: Place new order and write on the note option that it is a replacement and also mention the previous order number that you have received on email.


 – Cancellation policy -You, as the customer, have the right to cancel the order , but it can be possible before delivery or dispatch otherwise no cancellation will be possible.


Until complete payment, the delivered goods remain the property of SM Garments.


Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by any of the following means:

  • Telephone number: +92 21 3563 0833
  • E-mail:
  • By post to the following address: SM Garments G-13 Rexcenter Opposite Atrium Mall Saddar Karachi, Pakistan.

The Customer Service Department of SM Garments Online, Team Member will respond to your claim as soon as possible, and, in any event, within a maximum period of one month.

If the claim is not resolved to your satisfaction, you may contact us on the given number.


These General Terms and Conditions are subject to SM Garments Law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions, the customers can contact to the physical store Manager.